Frequently Asked Questions

Answers to all of the questions we are asked the most often, and a place to ask others that aren't answered here.

Our Company

Who is TeleContact Resource Services and eContactLive?

In April 1994, we opened our call center – TeleMarketing Resource Services. With the support of some of the leading companies in the financial and insurance industries, TeleMarketing Resource Services quickly became one of the leading telemarketing firms in the United States. In 2000, a decision was made to change the name of the company from TeleMarketing Resource Services to TeleContact Resource Services in order to better encompass the more advanced services that the company now offered. The company then incorporated in 2008 as eContactLive, Inc., and filed a DBA as TeleContact Resource Services which we continue to utilize.

To learn more, please visit our About Us page.

Why should I choose TeleContact Resource Services?

We understand that you have your choice when it comes to direct marketing data providers, but here’s a few reasons we’re confident you’ll love our company:

Award Winning Services – Since 1994 we’ve been an Accredited Member of the Better Business Bureau, and maintain a current A+ rating.

Superior Technology – We make sure our call center is provided with the best in technology and equipment, ensuring your calls can be made effortlessly and without technical issues. All of our systems are also driven from our internal server farm, allowing for maximum up time.

Experienced Personnel – Our data specialists have years of experience working with companies of all shapes and sizes. Not sure how to target your market? Call or chat live with one of our experienced staff members to see how we can help and diversify your marketing campaigns.

Where are you located?

100% of our business is conducted in our Riverbank, California call center. We do not hire off shore callers, or outsource to other call centers.

General Questions

How is your pricing structured?

Since every client has unique needs, every campaign is structured differently. Based upon the requirements, we can then structure a custom pricing model for our clients individual needs.

Are my leads exclusive to me?

Yes. Any lead we generate for you will be exclusive to you. We do not share leads between clients.

How soon can you start my campaign?

Campaigns typically get started one week after we receive back your contract and all other information necessary to build your campaign's database.

What industries do you call for?

We work with over 50 industries across the nation. Some examples are Insurance, Financial Planning, Payroll, Contractors, Government, and Restaurants. To learn more about who we work with, and to read client testimonials regarding our service please visit our Who We Serve page.

Security and Privacy

Is your site secure?

Yes. We place a premium on client security and confidentiality. Each client account is securely stored and backed up on our internal servers. All credit card information is processed through a secure connection using 256-bit encryption.

What is your privacy policy?

We do not re-sell or re-distribute your personal information under any circumstances. We only use your email address to send payment receipts and stay in touch with you periodically (unless you say otherwise). To view our full Privacy Policy click here.

Learn More

Our company is designed to help YOURS grow. Fill out the form below and find out more about us, our processes, and how we can help you!

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About TeleContact Resource Services

Since 1994, TeleContact Resource Services has provided outbound telemarketing solutions for over 3,000 clients nationwide in over 50 different industries. We are a 100% United States operated outbound telemarketing call center located on the West Coast in Riverbank, CA. We provide many different services for our clients ranging from outbound telemarketing solutions, appointment setting, lead generation, and other marketing programs designed to help you grow your bottom line.

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